To save your time and ours, please review our list of frequently asked questions before sending an email message. If you cannot find the answer to your question in our FAQs, please contact us and we will be happy to get back to you in the quickest time possible.

If you have a problem with your item please contact us with your order number.

Depending on the problem you will be offered a replacement, a voucher, or return for refund. If you are returning for a refund you will be credited the returns cost once the item is received.

Shipping takes around 15 days from dispatch date. On rare occasions delivery can take up to 28 day. If your order hasn’t arrived within 28 days of shipping a replacement order will be shipped. We use reliable shipping agents and all packages require a signature at the time of delivery. We will send a confirmation of dispatch email to you.

We aim to dispatch orders within 48 hours from the time of payment receipt.

We use Credit Card payments as our preferred methods of payment.

Our methods of delivery ensure that you should not incur any customs charges.

In rare circumstances, a package may incur a problem with a customs department. In this case we are always happy to resolve the situation to your complete satisfaction. Simply contact us and we will respond with a solution.

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